Credit history

A credit history is the information about your loans and their repayment history, obtained by the bureau from banks, finance and leasing companies, credit unions and other financial institutions. The data about every loan is stored in a credit history for a period of 10 years after the borrower has paid-off a loan.

In addition to the actual information on loans, the credit history contains related information – identification data of the person, information about existing enforcement proceedings, in which the person appears as a debtor, a register of credit history requests by lenders and other organizations, information about the person’s documents registered as lost, comments, etc.

When applying for a loan, the lender obtains your credit history in order to:

• check the availability of current and paid-off loans,
• check debts for open loans,
• check the availability of current overdue payments,
• analyze the discipline of paying off loans in the past,
• analyze the frequency of loan applications and the nature of loans,
• check the related information about you.

This data allows the lender to assess the risks of granting a loan.

The presence of existing overdue payments, systematic failure to adhere to a payment schedule in the past, or simply a large number of currently open loans, indicates a high risk of default on a loan, and therefore may be the reason for rejection.

On the contrary, the presence of closed loans, paid-off without violations of a payment schedule, indicates that the borrower will most likely repay a new loan without any violations.

The absence of a credit history does not allow for drawing a conclusion about the reliability of the borrower, so the lender can only agree on a small loan amount or credit limit on the card.

• On the official website ubki.uа in the section For Individuals — Credit History;
• in the «Credit History» mobile app for iOS and Android;
• via the «UBKI Credit History» chatbot in Viber and Telegram;
• via the «Monitorno» chatbot in Viber and Telegram;
• by mail, by sending the relevant request to the UBCH postal address;
• in the Privat24 online banking system, in the «Services — Credit Rating» section;
• in the Privat24 mobile app, in the «More — Loans — Credit rating» section;
• in City24 self-service kiosks.

By correspondence within two business days from the date the corresponding request is received and verified:

1. A written request addressed to P.O. Box 7566, Dnipro, Ukraine, 49505, LLC “Ukrainian Bureau of Credit Histories”, accompanied by documents that enable identification of the applicant, namely:
   • a signed application (sample application);
   • a copy of the passport;
   • a copy of the TIN;
   • financial and/or contact phone number

   with subsequent verification by the Bureau.
   The response is sent by registered mail to the applicant’s postal address in Ukraine and delivered in person with signature required.

2. A written request sent to support@ubki.ua, signed with the applicant’s qualified electronic signature or accompanied by documents that enable identification of the applicant, followed by verification by the Bureau. The credit history or certificate is provided as a PDF attachment, signed with the Bureau’s qualified electronic signature.

The credit history is provided in Ukrainian via the same channel through which the request was received.
If no credit history is available, a certificate is issued. If the certificate is provided in English, a copy of the international passport must be attached to the request.

You have the right to dispute the information contained in your credit history. The credit history can be corrected if the lender confirms that the disputed information is inaccurate. Otherwise, in your credit history you can include a comment of up to 100 words regarding the disputed information. You can submit a request to dispute your credit history with the Bureau following this link. To submit a request, please get authenticated on the website using your mobile phone.

All reports received previously can be found in the Menu section (in the upper right corner of the screen) – My archive – Requests. To check please get authenticated on the website using your mobile phone.

This information is available in the credit history of the Register of Requests section. It states when and who checked your credit history.

Information in your credit history is updated according to the data update schedule of the Bureau’s partners (from weekly to monthly updates).

Credit history is confidential, so it can be provided to third parties only if one of the following is available:

• notarized power of attorney or court decision in paper form;
• credit history owner’s consent, including the one given under the StatusControl service (more details on this page).

Credit history information is not provided by a person’s name.

UBCH has the largest database of credit histories in Ukraine – more than 88 million. We cooperate with all major finance and credit institutions in the country, and with the most of microfinance organizations, and also use the data from open registries.

There are other bureaus of credit histories in the country, each with a unique list of credit reporting partners. It can usually be found on the website of the relevant bureau.

Several Ukrainian bureaus have teamed up in an association, and created the «Unified Register of Credit Histories». UBCH is not a member of this association, so the data about you in the UBCH database will not be displayed, when checked in this registry.

Take a short training course «Credit history: What is it and why is it important?», developed by the Ukrainian Bureau of Credit Histories together with the International Finance Corporation (IFC). In this course, you will receive comprehensive information on the basic principles of using loans, credit reporting, and other useful materials to better understand and manage your financial reputation.

Access to loans may be restricted by entering data into the Register of Persons Restricted from Access to Gambling Establishments and/or Participation in Gambling, managed by the Commission for Regulation of Gambling and Lotteries (CRGL).

The grounds for filing a restriction application include the following cases:

• gambling expenses exceed the gambler’s personal income, putting the gambler or their family in a difficult financial situation;
• presence of debt obligations totaling more than 100 subsistence minimum incomes of citizens;
• evasion of alimony payments for more than three months;
• the individual or their family members are recipients of housing subsidies or utilities discounts.

An application to the CRGL can be submitted by the individual who is the gambler, or by their first-degree relatives (parents, spouse, children).

The application must include a justification that confirms the expenses on gambling exceed the gambler’s personal income, causing financial difficulties for them or their family, and also indicate that these expenses are made using borrowed funds, including those on financial credit terms.

The application can be submitted in person, to a postal or email address, at the applicant’s discretion.

The algorithm for submitting an application in electronic form is as follows:

1. Submit a restriction application.
2. Sign it with an electronic signature (you need to visit the Diya portal, upload the completed restriction application, and sign it with your own digital signature).
3. Send to the e-mail address zvernennya@gc.gov.ua.

The restriction period may not exceed 6 months.